Last updated: May 10, 2026
By accessing and using the cloudy-arc website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
cloudy-arc provides professional guidance and support for social benefit applications, appeals, and related services within the United Kingdom. Our services are advisory and administrative in nature. We are not a law firm and do not provide legal advice or representation in court.
Our services are available to individuals aged 18 and over who are residents of or legally present in the United Kingdom. By using our services, you confirm that you meet these eligibility requirements.
We provide professional assistance with benefit applications and appeals, but we cannot guarantee specific outcomes. Approval of benefit claims is determined by government agencies based on eligibility criteria and assessment processes beyond our control.
Our services include:
We do not provide:
When using our services, you agree to:
Service fees are stated clearly on our website and confirmed before you engage our services. All prices include VAT where applicable. Payment is required before we commence work on your case, unless alternative arrangements have been agreed in writing.
Fees are non-refundable once work has commenced, as they compensate us for professional time and expertise, not for outcomes.
We treat all client information with strict confidentiality in accordance with our Privacy Policy and GDPR obligations. We will only share your information with third parties when:
All content on this website, including text, graphics, logos, and software, is the property of cloudy-arc or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
You agree not to:
To the fullest extent permitted by law, cloudy-arc shall not be liable for:
Our total liability to you for any claims arising from our services shall not exceed the amount you paid us for those services.
You agree to indemnify and hold harmless cloudy-arc, its directors, employees, and agents from any claims, damages, or expenses arising from:
We reserve the right to terminate our services and your access to our website at any time if you breach these Terms of Use. You may terminate your engagement with us at any time, though fees for work already completed are non-refundable.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Use from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and cloudy-arc regarding the use of our website and services.
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 42 Meadowbank Street, Edinburgh EH8 7DY, United Kingdom